If you need mental health support in Sandwell, the right route depends on whether the need is urgent, ongoing, or connected to wider issues such as work, housing or staying safe at home. The local offer is spread across NHS services, council support and community organisations, so it helps to know which door to use first.
If you need urgent help now
If there is an immediate risk to life or serious injury, call 999 or go to A&E. For urgent mental health support across Sandwell and the wider Black Country, the local NHS route is NHS 111 and select option 2. Black Country Healthcare also publishes a text option on 07860 025 281 for urgent mental health support.
Sandwell Talking Therapies
For anxiety, stress, depression and similar common mental health problems, the main local NHS route is Sandwell Talking Therapies. The service is for people aged 16 and over who are registered with a Sandwell GP. Sandwell’s local directory says the service accepts self-referrals as well as GP referrals.
- Telephone: 0121 612 6650
- Base: Whiteheath Medical Centre, Badsey Road, Oldbury, B69 1EJ
- Email: bchft.sandwelltalkingtherapies@nhs.net
- Website: sandwelltalkingtherapies.nhs.uk
Local descriptions of the service list Cognitive Behavioural Therapy (CBT), counselling, EMDR, Interpersonal Psychotherapy, digital options and some specialist support such as maternal wellbeing and culturally specific counselling routes.
Work and mental health
If work is part of the problem, Sandwell residents who are waiting for or already using NHS Talking Therapies can also access local Employment Advisors through the same system. The published Sandwell contact is 07570 722126 and bchft.sandwellemploymentadvisorstalkingtherapy@nhs.net.
Support to stay well at home
Some residents need practical recovery support alongside therapy. Sandwell’s Floating Support Service helps adults who are finding it difficult to stay safe and healthy, may be at risk of homelessness, are finding it hard to stay out of hospital or are at risk of harm. The service includes help with mental health, budgeting, benefits, safety and housing stability.
The borough also lists the Sandwell Outreach Recovery Team (SORT), a community support service for adults aged 18 to 65 living in Sandwell who have experienced mental ill health and can live independently with the right support.
- Floating Support Service email: floating_support@sandwell.gov.uk
- SORT telephone: 0121 565 5605
- SORT email: sort@kaleidoscopeplus.org.uk
- SORT address: Hope Place, 321 High Street, West Bromwich, B70 8LU
If someone may need a Mental Health Act assessment
Sandwell Council publishes a specific route for formal Mental Health Act assessment referrals. Concerns can be raised through Sandwell Enquiry on 0121 569 2266 or sandwell_enquiry@sandwell.gov.uk. Out of hours, the published number is 0121 569 6817. The council is clear that if there is immediate risk of significant harm you should call 999 rather than trying to arrange an assessment yourself.
Useful Sandwell links
- Sandwell Talking Therapies contact page
- Talking Therapies services
- Help in a crisis
- Sustaining your recovery
- Making a referral for a Mental Health Act Assessment
- Floating support service
- Sandwell Outreach Recovery Team (SORT)
- Talking Therapies Employment Advisors
Last reviewed: 30 March 2026. Opening times, charges, referral routes, eligibility rules and commissioned services can change, so always use the linked Sandwell or NHS service before you travel, apply or rely on a phone number.
